The Customs website is a vital source of information for both businesses and the public looking for information on any cross-border activity such as importing, exporting and immigration. Customs had identified that the website is a mission-critical component of their operation and vital to the delivery of their service.
The existing content management system had become inflexible to Customs' needs and the navigation and search functionality required an upgrade. Customs needed a solution that improved the user experience and lifted the CMS functionality. It was also important that the CMS be leveraged for a new intranet.