Scaling Sales Field Support with a Gen AI Sales Agent

A leading technology corporation faced a unique challenge with the release of Azure OpenAI. The global surge in customer demand put a strain on its advisory and field teams, with many customers requesting high-end, expensive GPUs that were often unnecessary for their specific needs. The corporation needed an innovative solution to enable its team to provide more effective and accurate GPU recommendations. The solution was the development of an AI-powered sales assistant agent.

 

As a leading technology corporation grappled with the increased demand following the release of its advanced cloud-based AI service, the need to scale its sales field support became evident. The challenge was not just managing the volume of inquiries but ensuring that customers were advised to choose the most suitable and cost-effective GPU options. This was where Provoke’s expertise came into play.

Provoke developed an AI sales assistant agent using Microsoft Power Virtual Agents and Azure OpenAI. This solution was crafted to facilitate interactions between field agents and customers through guided dialogues. By posing specific questions, the AI agent could accurately determine customer needs and suggest the most fitting GPU, effectively preventing over-provisioning and boosting customer satisfaction and GPU utilization.

This Al sales agent rapidly became a key asset for field agents. It offered instant access to machine learning use case ideas, which agents could adapt to meet specific customer requirements. After refining these use cases, the Al agent would recommend the most suitable and economical GPU SKU, enhancing the efficiency and precision of customer advice.

Ultimately, the AI sales agent’s introduction played a pivotal role in refining the corporation’s customer service and sales strategy. It revolutionized the way field agents provided guidance, enabling them to deliver personalized, intelligent GPU recommendations promptly. The agents’ capacity to offer rapid, precise, and cost-effective advice not only made the sales process more efficient but also contributed significantly to elevating customer satisfaction.

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