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Digital Strategy

Employee insights feed the digital transformation roadmap

Statistics New Zealand was in the middle of a program of transformation to modernize their processes, systems and technology when they engaged Provoke. They were working with legacy systems and lacked a cohesive vision of what the next generation of technology should be. They had also identified a number of issues with their information collection …

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Experience optimization through user-based research

The Co-operative Bank provides banking, services, loans and insurance to approximately 161,000 customers throughout New Zealand. As part of The Co-operative Bank’s vision to create an experience that delights their customers, it was determined that improvements would be made to the digital join process. The Co-operative Bank embarked on a journey to understand what would …

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iCap Equity creates new workflow to capture site visit detail

Making site visits is a key part of iCap’s business however gathering information while onsite has proven a challenge. Each site visit was consuming 3-4 hours of the field Project Manager’s time, and when one Project Manager is responsible for 40-50 site visits per month, this all adds up. The overall business scalability was reliant …

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Providing business value with a comprehensive data warehouse

VTNZ came to Provoke with an exciting data science challenge: could we use their comprehensive vehicle inspections data warehouse and data pipeline to surface vehicle condition and maintenance insights for their customers? Provoke worked with VTNZ and Microsoft to identify some high-value business and customer problems to address, and then worked through the data available …

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